Frequently Asked Questions
How much does it cost?
Free case review and no upfront fees. We charge a small success fee (typically 15–20%) only when we recover money for you. If we don't win, you pay nothing.
How long does a dispute take?
Most cases resolve within 14–28 days. Complex disputes that escalate to a bank chargeback can take 30–90 days.
What kinds of charges can you dispute?
Unauthorized charges, subscription traps, duplicate billing, services not delivered, defective products, hidden fees, gym/SaaS auto-renewals, and most merchant disputes under $10,000.
Do I have to be a US resident?
TrustVault operates under consumer-protection law (Regulation E, Regulation Z, FCBA) and serves clients holding US-issued credit cards, debit cards, or bank accounts.
Is my information secure?
Yes. We use bank-grade encryption and never share your data with the merchant unless required by the dispute process. See our Privacy Policy for details.
What if the merchant refuses to return my money?
We escalate to your card issuer and file a formal chargeback backed by the evidence we've gathered. Our 94% success rate covers both stages.
How do I get paid?
Once the dispute is approved, the recovered amount is credited to your TrustVault balance. Withdraw to your bank account at any time, fee-free.