How It Works
Five steps from disputed charge to money in your pocket. We handle the paperwork, the calls, and the chargeback process.
- 1
Submit Your Claim
Fill out the secure online form with details about the disputed charge: the company, the amount, the date, and a short description of what went wrong. Takes about 2 minutes.
- 2
Case Review & Evidence Gathering
Within 24 hours, a TrustVault specialist reviews your case, requests any supporting documents (receipts, statements, screenshots), and confirms it's a viable dispute.
- 3
We Contact the Merchant
We file a formal dispute on your behalf with the merchant. Most companies settle at this stage rather than risk a chargeback.
- 4
Bank Chargeback (If Needed)
If the merchant refuses or stalls, we escalate to your card issuer and file a Regulation E or Regulation Z chargeback — backed by the evidence we built.
- 5
Recovery Lands in Your Account
When the dispute is approved, the recovered amount is credited to your TrustVault balance. Withdraw it to your bank instantly, fee-free.